2986 Kings Hwy
For NEW OWNERS:
the attached bill includes a partial month water fee for the balance of the
current month plus a $60 New Account Service Fee. Your first Payment for
service represents acceptance of all Rules, Rates & Regulations of
PBE Water Supply which are available in
complete form at
. Your first regular monthly
bill will be generated effective the 25th of the month.
All water accounts must be established by, and maintained in good standing by,
the property owner. Please contact your landlord with any questions
regarding account or billing questions, as PBE Water Supply can only furnish
account specific information to property owners. The Property owner is
allowed to provide your email address to PBE Water Supply in order for you to
receive a copy of their monthly bill. Your landlord may allow you to VIEW BALANCES or make
online payments directly to PBE Water Supply by pressing
www.pbewater.com . You will need the account number and property owner’s last name. Only Property owners have login access to online
accounts. Complete Rules, Rates and Regulations are available at
You are responsible for your property's water account.
It is imperative that you activate online account access by providing your
email address to PBE Water Supply, and by following the links in the
confirmation email sent to you. You may also provide additional email addresses
to PBE Water for your tenant or property manager to receive a copy
of your monthly bill. PBE Water Supply is unable to answer account specific
questions from your tenant, nor will PBE Water Supply provide part month
adjustments to tenants, based on their date of occupancy. You may choose to
allow your tenant to VIEW BALANCES or make payments directly to PBE Water Supply, on your
Account number and Property owner’s last name will be required. Tenants do not have account log in privileges.
BILLS FOR NEW SERVICE ARE DUE
WITHIN 5 BUSINESS DAYS
Immediate online Credit/Debit
Card and Check Payments may be made through our website
www.pbewater.com . Upon setup of a new account a confirmation email
is sent from our online
billing partner. Please click the link in
the confirmation email to confirm your online account and
create a password. All
account billing, payment, meter reading, and usage information is provided
We maintain a customer
service drop box for payments in Oak Grove Plaza. Payments may also be
please allow mailing time as we are unable to consider postmarks.
BILLS ARE RENDERED EFFECTIVE THE 25TH
AND ARE DUE ON THE 20TH
OF EACH MONTH. A 10% Service fee is added to late payments.
Placid Bay Estates (PBE) Water
Supply furnishes water from 3 deep wells to the residents of Placid Bay
Estates. We are a privately
owned public water supply which is regulated by the Virginia Department of
Health. Water quality is routinely tested per Health Department standards.
Like most of the Northern Neck
area, our water is high in sodium content (130 mg/l) and anyone on a low
sodium diet should make this fact
known to their doctor. The naturally
occurring fluoride level is 1.56 mg/l and should be reported to any dentist
Please allow a minimum of THREE (3) working days to effect a change to an
account. Our hours of operation are
9:00 AM to 2:00 PM Monday through Thursday. Email requests to
will receive quickest response. All phone calls are answered
by voicemail, please leave a
message and a return phone number. We respond to emergency conditions 24/7
and our backup generators keep
pumps running during power outages.
Minimum service fee is $76.90 monthly
(emailed bills receive a $2.00 per month discount) and includes up
to 3000 gallons for each dwelling unit or home connected, $1.192 per
100 gallons for usage above 3,000 gallons for each
dwelling unit or home connected. The
$76.90 base charge will be prorated based on day of month
connected, and, along with a service
fee of $60.00, is payable in advance when service is connected.
Bills are rendered
on or about the 25th of each month after meters are read the preceeding week. All bills are due by the 20th of the
following month. Any
“PREVIOUS BALANCE’ showing on a bill is past due and is payable
to prevent disruption of service.
In the event that service is restricted, or payment is made to a
serviceman dispatched to the property for disconnection purposes, a $60.00
service fee will be added
required ($80.00 if after hours, subject to availability). A
$30.00 returned check fee is imposed on all payments returned unpaid for any
reason. There is a $60.00 charge for any service call requiring a
meter reading or a visit to the home. Checks are not accepted for
payment of an account restricted for
Please direct any questions or
Help@pbewater.com for quickest service.
We maintain an email message system
to provide water system, emergency, and
community information to anyone who
provides us with an email address.
We welcome you to the area and trust
that you will enjoy living on the Northern Neck of Virginia